Understanding customer feedback just got easier! Our new AI-powered Review Sentiment feature provides in-depth insights into customer reviews by using advanced artificial intelligence (AI) and natural language processing (NLP) to assess the sentiment behind keywords and determine the overall emotional tone—positive, negative, neutral, or mixed.
This AI-driven tool helps our users track trends across locations and their brand, enabling more effective responses to customer feedback on platforms like Google Business Profile and other local review sources.
We’re excited to introduce Review Sentiment, now available in Beta for all paid subscription locations.
Why Review Sentiment Matters
Customer reviews provide valuable insights into brand perception, but analysing them manually can be time-consuming. By leveraging AI, you can optimise your Google reviews and enhance your local SEO, ensuring your business stands out in local search results.
What’s New in Review Sentiment?
- Sentiment Insights – Identify key trends and areas of concern from customer reviews.
- Enhance Review Responses – Craft better responses using sentiment data to improve customer interactions.
- Sentiment Keywords – Discover the key terms driving positive or negative sentiment.
- Location-Based Sentiment – Monitor customer sentiment across individual locations or your entire brand footprint.
Get Started Today
Log in now to explore Review Sentiment and gain deeper insights into your reviews. Your feedback is invaluable—try it today and let us know what you think!
Looking for a deeper dive? We’d be happy to guide you through the benefits in our next discussion.
For any questions, feel free to contact support.
